Privacy Policy

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably be linked to an identifiable individual.

Depending on how you interact with this website, we may collect or process the following categories of personal information, as permitted or required by applicable law:

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you contact us, submit a form, request information, or otherwise communicate with us;
• Automatically through your device and browser when you use the website, including through cookies, server logs, and similar technologies;
• Service providers that help us host, secure, maintain, analyze, or operate the website;
• Public or partner sources where appropriate and permitted by law, for example when responding to legitimate partnership or organizational inquiries.

How We Use Your Personal Information

Depending on how you interact with the website, we may use personal information to:

Provide, Operate, and Improve the Website

Operate the website, maintain functionality, troubleshoot issues, improve usability, analyze performance, and enhance website content, security, and reliability.

Respond to Inquiries and Communications

Respond to your messages, process inquiries, communicate with you about our programs, partnerships, or activities, and maintain our relationship with you or your organization.

Website Analytics and Performance

Understand how visitors use the website, improve navigation and content, measure engagement, and support internal reporting and website optimization.

Security and Fraud Prevention

Protect the website, users, and our organization against unauthorized access, misuse, malicious activity, fraud, abuse, and other security risks.

Legal and Administrative Reasons

Comply with applicable laws, regulations, lawful requests, legal process, internal governance requirements, and to establish, exercise, or defend legal claims where necessary.

Cookies, Analytics, and WordPress Tools

This website may use cookies and similar technologies to support core functionality, security, analytics, visitor assistance, and performance. Because the site is built on WordPress, certain plugins, themes, embedded content, and third-party tools may also place or access cookies or similar technologies.

In particular, this website may use tools and services such as Google Analytics to understand website traffic and usage patterns, Google reCAPTCHA to help protect forms and the website from spam and abuse, Zoho SalesIQ to provide visitor chat, engagement, and related support features, and embedded third-party content such as videos and maps, which may collect information according to the privacy practices of their respective providers.

These technologies may collect information such as your IP address, browser type, device information, referring pages, on-site interactions, and approximate location derived from technical data, depending on how you use the website and the tools enabled on it.

You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes and in accordance with applicable law. These circumstances may include:

• Service providers that help us host, maintain, secure, support, or analyze the website, including web hosting, analytics providers, spam and abuse prevention tools, visitor chat tools, embedded media services, form handling, email delivery, cloud storage, and technical support providers;
• Affiliates or related entities within our corporate group, including TellCo Europe Sagl, where relevant for internal administration, communications, or operations;
• At your direction or with your consent, such as when you choose to contact us or interact with third-party integrations or embedded content;
• Business transactions such as a merger, acquisition, reorganization, financing, or sale of assets, where permitted by law;
• Legal and protection purposes where disclosure is necessary to comply with legal obligations, respond to lawful requests, enforce our policies, or protect rights, property, systems, users, or others.

Third-Party Websites, Services, and Embedded Content

Third-party tools and embedded services used on this website, including analytics, chat tools, video players, maps, and security services, may collect or process information when you interact with them. Their handling of personal information is governed by their own privacy policies and practices.

This website may contain links to third-party websites or include embedded content or services operated by third parties. If you follow a link to an external website or interact with third-party content, that third party may collect information according to its own privacy practices.

We are not responsible for the privacy, security, or content practices of third-party websites or services, and we encourage you to review their privacy policies before interacting with them.

International Transfers

Your personal information may be processed in countries other than the country in which you are located, including where our service providers or technical infrastructure are based. Where required by applicable law, we will take appropriate steps to ensure that personal information transferred internationally is protected using recognized safeguards.

Security and Retention of Your Information

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, or alteration. However, no website, transmission method, or electronic storage system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain records, comply with legal obligations, resolve disputes, and enforce our rights and policies.

Your Rights and Choices

Depending on where you live and the laws that apply to you, you may have some or all of the following rights in relation to your personal information:

• Right to Access — request access to personal information we hold about you;
• Right to Correct — request correction of inaccurate or incomplete personal information;
• Right to Delete — request deletion of personal information in certain circumstances;
• Right to Restrict or Object — request restriction of, or object to, certain processing activities where permitted by law;
• Right to Data Portability — request a copy of certain personal information in a portable format where applicable;
• Right to Withdraw Consent — where we rely on consent, withdraw it at any time without affecting prior lawful processing;
• Communication Preferences — opt out of non-essential communications by following unsubscribe instructions or by contacting us directly.

To exercise any applicable rights, please contact us using the details in the Contact section below. We may need to verify your identity before processing your request, where permitted or required by law.

Children’s Data

This website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the request and take appropriate action.

Complaints

If you have concerns about how we handle personal information, please contact us first and we will do our best to address your concern. Depending on where you live, you may also have the right to lodge a complaint with a relevant data protection or privacy authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, our practices, or legal and regulatory requirements. We will post the updated version on this page and revise the “Last updated” date above.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable rights, please contact us at enquiries@tellco-europe.org.

For the purposes of applicable data protection laws, TellCo Europe Sagl is the controller of personal information collected through this website.

Address: Via Lugano 13, 6982 Agno, Ticino, Switzerland.